Cincinnati EntryPoint - Terms and Conditions - Affordable Door Replacement

TERMS AND CONDITIONS

1. INTRODUCTION

1.1 Introduction: Welcome to Cincinnati EntryPoint. We specialize in providing high-quality door and glass replacement services for residential properties. These Terms and Conditions govern the use of our services and set forth the agreement between Cincinnati EntryPoint and its customers.

1.2 Agreement: By engaging our services, you agree to these Terms and Conditions, which outline our service commitments, customer responsibilities, payment terms, warranty information, and other important legal aspects of our business relationship. We encourage you to read these terms carefully before using our services.

2. SERVICES

2.1 Door Replacement Services

2.1.1 Scope: We offer door replacement services for various types of exterior doors for residential properties.
2.1.2 Customization: Our services include personalized consultations to understand your specific requirements, ensuring the door replacement aligns with your aesthetic and functional preferences.

2.2.3 Exclusions: There may be certain types of doors or glass that fall outside the scope of our services. Sizing, door material, and door style are big factors in determining if your door is eligible for this service. Pricing may change after a measurement appointment is completed, trim work and sizing cannot be estimated accurately at our initial meeting.

2.2 Glass Replacement Services

2.2.1 Scope: We provide glass replacement services for doors, catering to needs arising from damaged or outdated door glass. This includes glass replacement for various door types.
2.2.2 Process: Our expert team ensures accurate measurements and installation, guaranteeing a seamless fit and finish, thus enhancing the security and appearance of your doors.

2.3 Custom Glass Work

2.3.1 Custom Cutting: Specialized in custom glass work, we offer services such as cutting new openings in existing doors and installing new glass panels.
2.3.2 Design Consultation: We provide expert consultations to design and execute custom glass solutions that cater to your unique needs and preferences.

2.3.3 Exclusions: There may be certain types of doors or glass that fall outside the scope of our services. Sizing, door material, and door style are big factors in determining if your door is eligible for this service.

2.4 Service Limitations

2.4.1 Geographic Limitations: Our services are offered within specific geographic areas. Availability in your location can be confirmed upon consultation.
2.4.2 Exclusions: There may be certain types of doors or glass that fall outside the scope of our services. These exclusions will be clearly communicated during our initial consultation, or at the measurement appointment.

2.5 Additional Services

2.5.1 Consultation and Advice: We offer professional advice on door and glass selection, maintenance, and care to ensure long-term satisfaction and optimal performance. We also offer service calls for our own doors, pricing may vary depending on warranty.
2.5.2 After-Sales Support: Our commitment to excellence extends beyond installation, with comprehensive support and assistance available post-service completion.

3. PRICING AND PAYMENT

3.1 Pricing Structure

3.1.1 Components of Pricing: Our pricing is comprehensive, taking into account various elements such as frames, door slabs, glass types, trim, trash removal, interior casing, paint or stain finishing, and installation.
3.1.2 Customization and Variation: Each project is unique, and final pricing may vary based on the specific requirements, materials, and the complexity of the job.

3.2 Payment Methods

3.2.1 Accepted Payments: We accept cash, check, and credit/debit cards.
3.2.2 Cash/Check Discount: A discount is available for cash or check payments, subject to change.

3.3 Payment Terms

3.3.1 Cash/Check Payments: A half-down deposit is required at the time of the measurement appointment or after, with the balance due upon installation.
3.3.2 Credit/Debit Card Payments: Full payment is required at the measurement appointment or thereafter.

3.4 Adjustments to Pricing

3.4.1 Post-Measurement Revisions: Prices quoted initially are estimates based on the information available at the time. Following the measurement appointment, if unforeseen material or labor costs arise that could not be estimated initially, we reserve the right to adjust the pricing accordingly.
3.4.2 Notification of Changes: Customers will be notified of any such changes and provided with a revised estimate for approval before any additional work is carried out.

3.5 Deposit and Final Payment

3.5.1 Deposit Requirement: The deposit confirms your appointment and helps cover initial costs.
3.5.2 Final Payment: The final payment, due upon installation, reflects the completion of the project to your satisfaction.

4. ORDER PROCESS

4.1 Quotation and Measurement

4.1.1 Initial Quotation: The order process begins with providing a quotation to the customer. This quotation is based on the preliminary information provided by the customer or from an initial assessment.
4.1.2 Measurement Appointment: To confirm the dimensions and specifics of the project, a measurement appointment is required. In some cases, if the customer agrees to the measurements provided, they can proceed with the order without a separate appointment.
4.1.3 Approval of Quotation: The customer must approve the provided or updated quotation to initiate the order process.

4.2 Delivery and Installation

4.2.1 Door Completion: Delivery will be scheduled once the door unit is completed.
4.2.2 Delivery by Installer: Our installer will deliver the door unit, ensuring safe and efficient transportation.
4.2.3 Installation Services: Installation is an integral part of our service and is covered under our warranty. Our skilled installers will handle the installation process.
4.2.4 Communication of Timeline: While we strive to provide an accurate timeline for delivery and installation, due to the nature of door manufacturing and the potential for unforeseen delays, exact timelines cannot be guaranteed.

4.3 Timeline and Scheduling

4.3.1 Scheduling Installation: We will contact the customer to schedule the installation once the order is confirmed as finished.
4.3.2 Indeterminate Timelines: Due to the complexities involved in door unit manufacturing and finishing, as well as potential delays in material availability, delivery and installation times cannot be precisely estimated.
4.3.3 Non-binding Estimates: No employee or representative of Cincinnati EntryPoint can provide a legally binding guarantee for a specific delivery date. The variability in manufacturing and finishing processes, along with potential unforeseen delays, makes exact time commitments unfeasible.

5. CANCELLATION AND REFUNDS

5.1 Cancellation Terms

5.1.1 Cancellation Process: At Cincinnati EntryPoint, the process of service engagement involves customer pre-approval of a quote and scheduling an appointment for measurements at their home. Given this pre-engagement process and the nature of our services, the typical three-business-day cooling-off period does not apply to our transactions.
5.1.2 Reason for Exclusion: This exclusion is due to the nature of our services, which include custom measurements and preparations that are initiated based on the customer's pre-approval and are specific to each customer's requirements.

5.2 Refunds and Cancellations

5.2.1 Refund Eligibility: Refunds are subject to the terms of the service agreement entered into after the customer's pre-approval and are contingent upon the stage of order processing or service provision at the time of cancellation.
5.2.2 Cancellation After Service Initiation: If a cancellation request is received after service initiation, including measurements or custom preparations, the ability to cancel and the conditions for a potential refund will be determined based on the extent of work already completed and expenses incurred.

5.3 Exceptions and Considerations

5.3.1 Custom Orders: Custom door units or specialized glasswork, once in progress, generally cannot be cancelled or refunded due to their personalized nature.
5.3.2 Post Measurement Cancellation: If a customer decides to cancel after the measurement appointment, the feasibility and terms of such cancellation will be evaluated on a case-by-case basis.

5.4 Legal Compliance and Customer Acknowledgment

5.4.1 Acknowledgment of Process: By approving the quote and scheduling a measurement appointment, customers acknowledge and accept these specific cancellation terms.
5.4.2 Compliance with Applicable Laws: While the three-day cooling-off period does not apply due to the custom nature of our services, we ensure all our cancellation policies are in compliance with relevant laws and regulations.

6. WARRANTY

6.1 Door Panel Warranty

6.1.1 Warranty Duration: The warranty periods for door panels vary by material: MHD Premium Steel (5 years), Smooth and Textured Fiberglass (Lifetime), and Wood (1 year), starting from the date of original installation.
6.1.2 Warranty Holder: This warranty is granted to the original purchaser of the door and the building where it was installed and is not transferable.
6.1.3 Exclusions: The warranty does not cover defects in the door's coating, glass inserts, accessories, or damages due to external factors like acid, chemicals, improper use, installation, maintenance, and water damage.

6.2 Specifics for Wood Doors

Natural imperfections, color variations, minor panel movement, and certain degrees of warpage are not considered defects under this warranty. Excessive exposure to elements without proper maintenance may void the warranty.

6.3 Glass Panels Warranty

6.3.1 Duration and Scope: Insulated glass panels in various door types are covered for different periods (up to 10 years), protecting against hermetic seal failures that obstruct vision. Any glass imperfection that is not plainly visible when observed from a distance of five feet or more shall not be considered as a defect under this warranty, and therefore, such imperfections are excluded from warranty coverage and are not eligible for replacement. Glass leakage is covered for one year from installation.
6.3.2 Maintenance Requirement: Regular caulking and painting of glass lights are necessary for maintaining the warranty.

6.4 Pre-finished Doors and Frames

6.4.1 Finishes Warranty: Factory finishes on all products are warranted for one year.
6.4.2 Frame Warranty: Different frame types have varying warranty periods, covering rot but not damages due to extreme conditions or checking/cracking under heavy sun exposure.

6.5 Door System Warranty

6.5.1 Coverage: The door system is warranted for one year from installation against water leakage and air penetration. Proper installation and flashing are crucial for maintaining warranty validity.
6.5.2 Limitations: No labor, installation, or refinishing expenses are covered. The warranty's maximum liability is limited to the original purchase price.

6.6 General Conditions

6.6.1 Warranty Claims: In case of a defect, Cincinnati EntryPoint may replace, repair the door, or refund the purchase price. To claim, provide a door description, owner and installer details, proof of sale, and a detailed explanation of the defect.
6.6.2 Legal Rights: This warranty gives specific legal rights, and customers may have other rights that vary from state to state.

7. LIABILITY

7.1 Limitation of Liability

7.1.1 General Limitation: Cincinnati EntryPoint's liability is limited to the amount paid by the customer for the services. Liability for indirect, incidental, special, consequential, or punitive damages is expressly disclaimed.

7.2 Customer Acknowledgements and Liabilities

7.2.1 Door Inspection Approval: The customer acknowledges having inspected and approved the door prior to installation, including glass, finish, quality, and style.
7.2.2 Subfloor Conditions: Cincinnati EntryPoint is not liable for unforeseen subfloor conditions. A floor repair fee will be added to the invoice if rot repair is required.
7.2.3 Security System and Doorbell: Reinstallation of security system leads and doorbell buttons is done without warranty and may require services from a third party at the customer’s expense.
7.2.4 Exterior Damage: Damage to exterior stone, Dryvitt, or Stucco during door removal is not covered. Any required masonry repairs are the responsibility of the customer.
7.2.5 Interior Damage: Cincinnati EntryPoint is not liable for damage to interior drywall, plaster, paint, or wallpaper during replacement. Such repairs are to be handled by the customer.

7.3 Disclaimer of Implied Warranties

7.3.1 No Implied Warranties: Except as expressly provided, all warranties, express or implied, are disclaimed.

7.4 Force Majeure

7.4.1 Non-liability for Unforeseen Events: Cincinnati EntryPoint is not liable for failure or delay due to circumstances beyond its control.

7.5 Customer Compliance

7.5.1 Compliance with Instructions: Customers are responsible for following all provided instructions and guidelines. Failure to comply may limit warranty coverage and relieve Cincinnati EntryPoint of liability.

7.6 Indemnification

7.6.1 Customer Indemnity: The customer agrees to indemnify Cincinnati EntryPoint against claims arising from negligence, misuse, or breach of these Terms and Conditions.

8. DISPUTE RESOLUTION

8.1 Initial Resolution Efforts

8.1.1 Communication: In the event of a dispute, Cincinnati EntryPoint encourages direct communication as the first step towards resolution. Customers are advised to contact us with any concerns or issues related to our services.

8.2 Formal Complaint Process

8.2.1 Written Complaints: Should a dispute not be resolved through initial communication, customers are requested to submit a formal complaint in writing, detailing the nature of the dispute and the desired resolution.

8.3 Mediation

8.3.1 Attempt at Mediation: Before escalating the dispute to legal proceedings, both parties agree to attempt to resolve the issue through mediation. A neutral third-party mediator will facilitate the process.

8.4 Arbitration Agreement

8.4.1 Binding Arbitration: In the event that mediation does not resolve the dispute, both parties agree to submit to binding arbitration. The arbitration will be conducted under the rules of the American Arbitration Association or another agreed-upon arbitration service.

8.5 Governing Law

8.5.1 Jurisdiction: The Terms and Conditions of Cincinnati EntryPoint are governed by the laws of the State of Ohio. Any dispute resolution processes, whether mediation or arbitration, will be conducted in accordance with these laws.

8.6 Limitation on Legal Actions

8.6.1 Time Limit for Claims: Any claim or dispute arising from or related to the services provided must be filed within one year after such claim or dispute arose. Failure to file within this timeframe permanently bars any action based on such claim.

8.7 Legal Fees

8.7.1 Responsibility for Legal Costs: Each party is responsible for its own legal fees incurred in the dispute resolution process.

8.8 Final Resolution

8.8.1 Acceptance of Outcome: The outcome of the arbitration process will be final and binding on both parties, and enforceable in any court of competent jurisdiction.

9. AMENDMENTS

9.1 Right to Amend

9.1.1 Modification of Terms: Cincinnati EntryPoint reserves the right to modify or amend these Terms and Conditions at any time. Changes to the terms will be made to adapt to evolving business practices, changes in the law, or for other legitimate reasons.

9.2 Notification of Amendments

9.2.1 Communication of Changes: Any amendments to these Terms and Conditions will be communicated to customers in a timely manner. This may be done through our official website, via email, or through other appropriate communication channels.

9.3 Effective Date of Amendments

9.3.1 Implementation: Changes or amendments to the Terms and Conditions will become effective immediately upon being posted, unless a different effective date is specified.

9.4 Customer Acknowledgement

9.4.1 Acceptance of Revised Terms: Continued use of Cincinnati EntryPoint’s services after any amendments signifies acceptance of the revised Terms and Conditions by the customer. If a customer does not agree to the amended terms, they should discontinue using the services.

9.5 Historical Versions

9.5.1 Access to Previous Terms: Cincinnati EntryPoint will maintain an archive of previous versions of the Terms and Conditions. Customers can request access to these historical versions for review.

9.6 Interpretation of Amendments

9.6.1 Clarity and Understanding: In the event of any questions or concerns regarding the amendments, customers are encouraged to contact Cincinnati EntryPoint for clarification.

10. CONTACT INFORMATION

10.1 General Inquiries

10.1.1 Contact Methods: For any questions, concerns, or feedback regarding our services, products, or these Terms and Conditions, customers are encouraged to contact Cincinnati EntryPoint.
10.1.2 Available Channels: Customers can reach us via email, phone, or postal mail. The specific contact details are as follows:
Email: cody@cardendoor.com
Phone Number: 513-459-2233
Postal Address: 1224 Castle Dr, Mason, OH 45040, USA

10.2 Customer Support

10.2.1 Support Hours: Our customer support team is available Monday-Friday 8am-5pm EST, and we strive to respond to all inquiries in a timely manner.
10.2.2 After-Hours Contact: For after-hours queries, please leave a message or send an email, and we will respond as soon as possible.

10.3 Warranty Claims and Disputes

10.3.1 Specific Contacts: For warranty claims or to initiate a dispute resolution process, please contact us with the same details above.

10.4 Feedback and Suggestions

10.4.1 Submission of Feedback: Cincinnati EntryPoint values customer feedback and suggestions for improvement. Please feel free to share your experiences and ideas with us through any of our contact channels.

10.5 Updates to Contact Information

10.5.1 Notification of Changes: Should there be any changes to our contact information, updates will be provided on our website and communicated to our customers through appropriate channels.